Review Concord Neo Travel System

Please explain why this pram get low scores on portability and quality.  I understand that it folds down to a very compact size and have read some reviews of the Fusion also by Concord that the quality of materials is high.  So I would be interested why you score these aspects as fairly average.

Thanks

You'll always hear about good comments on German high standars and good design, well, this is the exception...
The Neo is heavy and bulky, I'm now getting a third chasis due to several problems I have had with the pushchair (brakes, hard to fold, front wheels that lock easily and then is terribly hard to unlock them etc)I ask for a refund but Concord refuses to do so. Acceoting their third chasis I asked then for an extended warranty and they refuse to do it. If they trust their own products you would imagine they wouldn't have any problems to provide a new warranty, don't you think?.
Concord's customer's service is very poor.
Don't waste your money nor your time on this useless pushchair.